Frequently Asked Questions

What's the pricing?

Our flat hourly rate for events and short-term security is $50.00/hour per guard. We offer volume discounts to companies that use us on a regular basis, please consult our sales team for more information.

What types of security can the guards handle?

  • Office security
  • Corporate events
  • Retail security
  • Warehouse security
  • Residential/Apartment security
  • Other unarmed security needs

Who will my guard be?

We require that all guards have a valid security license. All applicants must pass background checks by the FBI and the Department of Justice. We also conduct our own routine background checks. After each booking, you are able to rate your guard 1-5 stars. This ensures we keep the highest quality of service.

What’s the process?

Simply use our website or our iPhone app to book security. Fill out the basic information and confirm the booking. A guard or multiple guards will arrive at the address you input. Feel free to notify the guard on-site if you have additional instructions. Once the booking is complete, your credit card will be charged and you will be able to rate the guard after the experience.

Is it available 24/7?

Yes, Bannerman guards are available to protect you or your business 24 hours a day, 7 days a week.

How do I know they’re going to show up?

In addition to our strict screening process, we also have top of the line technology to keep track of the guards arriving on time. We’ve developed sophisticated systems and processes to severely limit the risk of no-shows. That said, in the very rare case that a guard has an emergency, our technology allows us to find a replacement guard faster than any competitor. Often under 2 hours.

How do I pay?

We require a credit card on file. That said, you won’t get charged until after the booking is completed. We can also invoice certain clients that use us on a frequent basis. You are able to cancel up to 24 hours before the booking, otherwise we reserve the right to charge you the full amount.

What if I keep a guard longer than I reserved?

In the majority of cases, that is not an issue at all. Please ask the guard if this is ok. They are instructed to notify us, and we will take care of the updating the reservation time on our end. There is no additional rate for this, just the standard hourly rate.